Privacy Policy – BEBIAS (bebias.ge)

 

Last updated: {{DATE}}

BEBIAS (“we”, “us”, “our”) operates the website www.bebias.ge and provides online shopping services as well as communication through our customer-support chatbot (“Chatbot”).

This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable laws.

By using our website or interacting with our Chatbot, you agree to the terms of this Privacy Policy.

 

1. Information We Collect

 

We may collect the following categories of data:

1.1. Information you provide directly

 

  • Name and surname

  • Email address

  • Phone number

  • Delivery address

  • Order details

  • Messages sent via the website or Chatbot

  • Payment confirmation screenshots (when the user sends them voluntarily)

 

1.2. Chatbot interactions

 

When you message our Chatbot (via our website, Facebook Messenger, Instagram, or other Meta platforms), we may receive:

  • Message content

  • Product inquiries

  • Order-related information

  • Uploaded photos/screenshots

  • Interaction logs needed to provide customer support

 

We do not collect unnecessary personal data, nor do we process sensitive data.

1.3. Automatically collected information

 

  • IP address

  • Browser type

  • Device information

  • Cookies (for website functionality and analytics)

 

 

2. How We Use Your Information

 

We use your data strictly for the following purposes:

  • To process and deliver your orders

  • To provide customer support through the Chatbot

  • To verify payments (including review of voluntarily submitted screenshots)

  • To send order updates and delivery notifications

  • To improve our website and Chatbot functionality

  • To detect and prevent fraud or abuse

  • To comply with legal obligations

 

We do not use personal data for purposes outside what is necessary for providing our services.

 

3. Legal Basis for Processing (GDPR)

 

The legal bases we rely on include:

  • Contractual necessity – for order processing, payment confirmation and delivery

  • Legitimate interest – for customer support, service improvement and fraud prevention

  • Consent – for chatbot communication, marketing messages and cookie usage

  • Legal obligation – for accounting, tax, and regulatory requirements

 

 

4. Data Sharing

 

We do not sell or lease your personal data.

We may share limited information only with:

  • Delivery/courier companies (address, name, phone)

  • Payment service providers (order totals, transaction info)

  • Meta Platforms when you contact us via Facebook/Instagram/Messenger

  • IT service providers who host or maintain our website and systems

 

All partners operate under confidentiality and data-processing agreements.

 

5. How Long We Keep Your Data

 

We retain information only for as long as necessary:

  • Order data: 6 years (legal requirement for accounting)

  • Chatbot conversations: up to 12 months

  • Payment screenshots: deleted immediately after verification (within 24 hours)

  • Cookies: according to cookie type (session or long-term)

 

 

6. Your Rights

 

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (“Right to be forgotten”)

  • Withdraw consent at any time

  • Restrict or object to processing

  • Request a copy of your data

  • File a complaint with your local data protection authority

 

To exercise any right, contact us at:

📩 geganoza@gmail.com

 

7. Data Security

 

We take appropriate technical and organizational measures to protect your data, including:

  • Encrypted communication (HTTPS)

  • Restricted internal access

  • Secure storage and backup

  • Regular security monitoring

 

Despite our efforts, no system can be guaranteed 100% secure, but we continuously work to protect user data.

 

8. Children’s Privacy

 

Our products are not intended for children under 13.

We do not knowingly collect data from minors.

 

9. Meta Platforms / Chatbot Integration

 

When you interact with our Chatbot via Facebook, Instagram, or Messenger, your messages are processed according to:

  • This Privacy Policy

  • Meta’s Data Processing Terms

  • Your privacy settings on Meta platforms

 

We only access data necessary to respond to you and complete your order.

We do not access:

  • Your private profile information

  • Your contacts

  • Your posts

  • Any data not explicitly provided by you in the chat

 

 

10. Changes to This Privacy Policy

 

We may update this Privacy Policy occasionally.

The updated version will always be available at:

👉 www.bebias.ge/privacy-policy

 

11. Contact Information

 

If you have any questions, please contact us:

BEBIAS – Social Enterprise

📍 Tbilisi, Georgia

📩 Email: geganoza@gmail.com

📞 Phone: +995 577 27 30 90